Refund Policy
Last updated: April 8, 2026
1. Cancellation Requests
If you need to cancel your registration, please email support@fellowflow.online as soon as possible. Cancellations are processed by event administrators through the admin portal.
- Cancellations must be requested before the event start date.
- Upon cancellation, your lodging assignment and meal entitlements will be released.
- A cancellation reason may be recorded for administrative purposes.
2. Refund Eligibility
| Cancellation Timing | Refund |
|---|---|
| 14+ days before event start | Full refund (minus processing fees) |
| 7–13 days before event start | 75% refund (minus processing fees) |
| 3–6 days before event start | 50% refund (minus processing fees) |
| Less than 3 days / after event starts | No refund (exceptions at organizer discretion) |
| Waived / Complimentary registrations | No payment to refund |
Event organizers may, at their discretion, issue refunds outside of these guidelines for special circumstances such as medical emergencies or family emergencies.
3. Processing Fees
Important: Processing fees are non-refundable
Stripe payment processing fees (2.9% + $0.30 per transaction) are retained by the payment processor and cannot be refunded, even for full refunds. This means:
- A “full refund” returns the registration amount but not the processing fee.
- For example, if you paid $120.00 total ($116.22 registration + $3.78 processing fee), a full refund would return $116.22.
4. Meal Add-On Refunds
- Meal add-on purchases may be refunded if the meal has not yet been served.
- Refunds for individual meals are processed at the unit price paid.
- Processing fees on meal purchases are also non-refundable.
5. How Refunds Are Processed
- Refunds are issued to the original payment method (the card used during checkout).
- Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
- You will receive an email notification when a refund is initiated.
- Cash payments are refunded in cash by the event administrator.
6. Disputes
If you believe a refund was processed incorrectly, please email support@fellowflow.online before filing a dispute with your bank. Chargebacks and payment disputes incur additional fees and may affect future registration eligibility.
7. Contact
For refund requests or questions about this policy, email support@fellowflow.online. Include your confirmation code for faster processing.